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1. How can I pay for my goods?
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You can pay using either a credit or debit card online, if you experience difficulties paying online you may pay via the telephone. We currently accept all major credit cards through our secure payment pages, with the exception of American Express
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2. Am I charged for the items as soon as I order them?
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No - we will only charge you when your order is processed and dispatched.
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3. How do I know when my order has been received?
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Once you have completed the checkout process you will be given an order reference number and we will send you a confirmation email to the email address that you provided.
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4. Can I cancel or change an order?
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Yes, although it does depend on the current status of your order & whether it is ready for dispatch. If you need to cancel / change an order, please complete our contact form with the details or contact us on 01702 541771 duiring office hours
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5. How do I return an item I have purchased?
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When you place your order you will receive a reference number, this needs to be used with any correspondence. To return an item please log in to your account and print off the return order form.
This needs to be returned with the item to our address
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6. Where is my nearest store?
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In order to find your nearest stockist please visit www.hi-tec.com/uk and click 'where to buy'.
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7. Do I need to register to shop online?
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In order to purchase Hi-Tec products using our on-line shop you will need to complete a short registration form so that you can keep details of your orders.
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8. How much will P&P cost?
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We offer a standard delivery service which takes 3 to 5 working days for your goods to arrive, from receipt of your order. Delivery is £4.95 to mainland UK* and will cost £5.00 to Ireland.
*Mainland UK includes the Channel Islands, Northern Ireland
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9. What if I have forgotten my Password?
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If you forget your password please click on the forgotten password link in the log on section. This will then direct you to complete your email address and your password will be emailed to you.
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10. What are your delivery times?
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Our delivery is generally 3-5 working days from order confirmation, For further information please see our terms and conditions or contact us.
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11. How can I use my Voucher/Promotional Offer code?
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Once you have selected the products that you would like to purchase, there will be a section to place your offer code at the checkout, once you have completed this you must click the ‘Update’ icon for the offer to become effective.
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12. I want a product that isn’t listed on the on-line shop.
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Not all of our products are listed on our on-line shop, to view our full range please visit www.hi-tec.com/uk. You can locate retailers selling our products in our “Where to buy” section of this site.
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13. I have a question that isn’t listed
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If you have any further questions please complete our on-line form in the contact us section.
On-Line Shop
Hi-Tec Sports
Aviation Way
Southend – on – sea
Essex SS2 6GH
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14. Can I purchase items to be shipped abroad?
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We currently only ship to the U.K. and Ireland.
If you are located in America please log on to www.hi-tecstore.com
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15. My items have not arrived please help?
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Please allow 3-5 working days for delivey of your order. If you have not recieved your items within 1 week please contact us with your order number and we will track your items.
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16. Do you ship to BFPO Boxes?
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Unfortunately, we do not currently ship items to BFPO Boxes, however we do ship throughout the U.K. and Ireland.
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